United Kingdom
Studio 1 St Edmunds Close
Daventry
Northamptonshire
NN11 4UE
+44 (0) 1327 310240
+44 (0) 7905 51847
ASIA
Silom Business Centre
Silom Rd (Nr Soi 5 & 7)
Silom
Bangkok
Thailand
Tel+ 66 824 924
717
Openning Soon
The Big C
Soi 126
Ladprao
Bangkok
This year alone we have helped several major hotels / restaurants / bars and clubs create a more positive atmosphere in and around their establishments that their business has increased from bar sales, room occupancy, food sales and decreased it expenditure, the really big bonus that many have also improved their staff attendance figures. All of this has happened in very challenging times, and we have been able to increase their charge rates as well.
F&B is a very customer focused business, and every member of staff has a critical role to play. Of course the front desk is important, but so often the first impression comes from who’s on the front door. How were you greeted the last time you went into any place to eat or drink?
Restaurant and Bar staff have such a vital role to play in make the guest feel at home, some like to be pampered, some want to allowed to relax, others want something to do. Every guest is different, but do your people know how to read what the customer wants before they say a single word? We can teach you staff this skill.
How many times have you been put of an establishment by a surly waitress or by a barman who just does not notice you when you want a drink?
We all know the simple ones of ladies wanting a good powder room and if you did not know that already, you have just missed out of over 50% of your potential customers.
But think also many will be turned away by tarnished glass, or by just a poor atmosphere or a strange smell wandering about.
What about presentation and decoration, last week promotion material still on view, or you get that table that is uneven?
You know sometimes it’s just as simple as putting the right person in the right place and teaching those that come in contact with guests that a genuine smile
Being the best in the business does not always cost millions in investment, every business has a budget to work to, and we can show you how to make the most of what you have.
I can assure you its so common that 9 out of 10 places fail this test every day. Do you want to top failing and be a success?
Sporting Events we also cover, and sadly the service that we have encountered has been amongst the worst in any industry. However in the organisations we have work with over the past 2/3 years there have been marked improvements and even awards.
Sometimes a very simple re-think or a minor change or alteration can make such a substantial improvement. I know we could make the difference in most places even after just one day!